Welcome to Petrichor Oils! These Terms of Use govern your access to and use of our website and services. By using our website, you agree to be bound by these terms. If you do not agree, please refrain from using our services.

1. General Information

• Website Owner: Petrichor Oils (referred to as "we," "us," or "our").
• Contact Information: info@petrichoroils.com.
• Address: 29 Heather Street, Claremont. Cape Town. South Africa.

2. Use of Our Website

• You must be at least 18 years old to make purchases.
• You agree to use this website only for lawful purposes and in a way that does not infringe on the rights of others.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

3. Products and Services

• Product Descriptions: We strive to provide accurate descriptions of all products. However, we do not guarantee that descriptions, prices, or other content are error-free. If a product is not as described, your sole remedy is to return it in unused condition.
• Pricing and Availability: Prices are subject to change without notice. We reserve the right to limit the sale of products or services to any customer, geographic region, or jurisdiction.
• Custom Orders: Bespoke scent consultations and creations follow the terms outlined during your consultation. All intellectual property rights remain with Petrichor Oils unless otherwise agreed in writing.

4. Payment and Security

• All payments are processed securely via our payment gateway. We do not store your credit card information.
• You agree to provide current, complete, and accurate purchase and account information for all purchases made via our site.

5. Shipping and Returns

• Shipping: Delivery times may vary depending on your location and product availability. We will notify you of delays.
• Returns: We accept returns for unused, unopened products within 14 days of delivery. Custom or personalized items (e.g., bespoke scents) are non-refundable.
• Damaged Items: If your order arrives damaged, please contact us within 7 days with proof (e.g., photographs) for assistance.

6. Intellectual Property

• All content on this website, including text, images, logos, and product formulations, is the property of Petrichor Oils and protected by copyright laws.
• You may not reproduce, distribute, or use our content for commercial purposes without our express written permission.

7. Limitation of Liability

• Petrichor Oils is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or products, except where prohibited by law.
• Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult a healthcare professional if you have medical concerns.

8. Privacy Policy

• Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your information.

9. Changes to These Terms

• We reserve the right to update or change these Terms of Use at any time without notice. Changes will be posted on this page, and it is your responsibility to review them regularly.

10. Governing Law

• These Terms of Use are governed by the laws of [Your Country/Region]. Any disputes arising from these terms or your use of our services will be resolved in the high courts of Cape Town.

11. Contact Information

If you have any questions or concerns regarding these Terms of Use, please contact us at:
Email: info@petrichoroils.com
Phone: +27716876461