Effective Date: 19th November 2024
Welcome to Petrichor Oils! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you interact with our website or services.

1. Information We Collect

We collect the following types of information when you use our website:

1.1. Information You Provide

• Personal Information: When you make a purchase or register an account, we may collect your name, email address, phone number, shipping address, and payment information.
• Custom Orders: For bespoke scent consultations, we may collect additional information about your preferences to tailor your products.
• Contact Forms: If you reach out via a contact form, we collect the details you provide, such as your name, email address, and message.

1.2. Automatically Collected Information

• Device Information: We collect details about your device (e.g., browser type, IP address, operating system) to enhance your user experience.
• Usage Data: Information about how you interact with our website, such as pages viewed, time spent, and clicks.

1.3. Cookies and Tracking Technologies

• We use cookies to personalize your experience, remember preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

• To Fulfill Orders: Process payments, deliver products, and provide customer support.
• To Improve Our Services: Analyze website usage and feedback to enhance your experience.
• Marketing and Communication: Send promotional emails, updates, or newsletters (you can opt out anytime).
• Legal Compliance: Comply with applicable laws and protect against fraud or unauthorized activity.
  
  

3. Sharing Your Information

We respect your privacy and will only share your information under these circumstances:

• Service Providers: We share necessary data with third-party services (e.g., payment processors, shipping providers) to complete transactions.
• Legal Requirements: If required by law or to protect our legal rights, we may disclose your information.
• Business Transfers: In the event of a merger or sale, your information may be transferred to the new entity.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please notify us immediately if you suspect unauthorized use of your data.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request the deletion of your data, subject to legal and contractual obligations.
• Data Portability: Receive a copy of your data in a structured format.
• Withdraw Consent: Opt-out of marketing communications or revoke consent for data processing.

To exercise these rights, contact us at info@petrichoroils.com.

6. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before providing any information.

7. Retention of Information

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to have it removed.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review the policy regularly to stay informed.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Email: info@petrichoroils.com
Phone: +27716876461
Address: 29 Heather Street, Claremont, Cape Town. South Africa 7708